We are committed to our customer’s success! Support for ARK Shelter Software is provided during normal business hours, Monday through Friday between 8:00AM and 6:00PM Eastern Time. We monitor emails and voicemails outside of normal business hours in case of an emergency and respond as quickly as we can.
Email: support@arksoftware.com
Call: 586.884.8991, Extension 2
Customers who have signed up for our annual support plan are given priority support before customers who are not on the support plan.
Calls or emails on Saturday or Sunday should be for urgent emergency situations only, such as a data corruption or some other action that makes you unable to intake or adopt out animals from the shelter.
Holidays (closed):
* New Years Day
* Easter Sunday
* Memorial Day
* Independence Day
* Labor Day
* Thanksgiving
* Christmas Eve
* Christmas Day